Welcome to the NSSF E-statement feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.
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Welcome to the NSSF pre-registration feature. Please note that only non-registered members are to use this feature.
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Welcome to the NSSF customer query feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.
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The NSSF covers all employers who have 5 or more employees between 16 and 55 years of age, with the exception of employees under the Government Pensions Act. The NSSF Act requires a registered employer is required to pay contributions to the Fund for his\her employees every month during which he/she pays salaries.
The NSSF Act also provides for voluntary membership for employers with less than 5 employees.…[read more]
NSSF collects members' contributions and invests them judiciously, and pays commensurate benefits to qualifying members. The money collected is maintained on individual member accounts, invested and earns an annual interest depending on our return on investments.
NSSF's Investment Policy provides for clear guidelines on investments. The Board and Management are mandated by the NSSF Act to invest the money on behalf of the NSSF members. Currently, NSSF has various investment interests in real estate, equities, and fixed income. The benefit for the member is that the member is assured of secure retirement.…[read more]
NSSF administers and pays qualified contributing persons the following benefits;
- Plot 1 Pilkington Road,
Workers House, 14th Floor
- P.O Box 7140, Kampala, Uganda
- Email: email@example.com
- Phone: +256 313-331-755
- Toll free: 0800 286 773
- Website: www.nssfug.org
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NSSF introduces a Customer Service Charter
NSSF has introduced a Customer Service Charter, the latest expression of the Fund’s commitment to improved service delivery.
The Charter, the first of its kind in the Fund, sets out the standards NSSF members can expect every time they interact with the Fund’s staff, whether by telephone, letter, website, e-mail or during visits to offices countrywide.
NSSF Customer Service Manager Moses Emodu says that the introduction of the Charter means a formalisation of the Fund’s customer service standards in a more customer focused environment.
"We are at a level where we are beginning to consolidate customer service standards. The introduction and roll out of the Service Charter is very timely,” he said.
"The Fund will always aspire to exceed our members’ expectations and it is our pledge that we follow this charter in our day to day interactions with our members”—NSSF Customer Service Charter
Through the charter, the Fund promises to members its “commitment, desire and determination to consistently provide the best and most satisfactory service”, an expectation that NSSF contributing members demand.
The Charter also promises NSSFmembers and other stakeholders to expect excellent customer service at all our offices across the country. Every member of staff is expected to adhere to our Customer Service Standards without exception.
It is on this basis that NSSF will continue to evaluate itself with a view of seeking to improve.
Click Customer Service Charter to download a detailed version