• NSSF E-Channels


Welcome to the NSSF E-statement feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.

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Welcome to the NSSF pre-registration feature. Please note that only non-registered members are to use this feature.

»Employee pre-registration »Employer pre-registration

Employee pre-registration

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Employer pre-registration

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Customer query

Welcome to the NSSF customer query feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.

»Statement update »General Feedback »Report Fraud
»Report a defaulting employer »Benefits follow up

Statement update

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Friends with Benefits Season 2 Entry form


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General Feedback

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Report Fraud

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Report a defaulting employer

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Benefits follow up

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The NSSF covers all employers who have 5 or more employees between 16 and 55 years of age, with the exception of employees under the Government Pensions Act. The NSSF Act requires a registered employer is required to pay contributions to the Fund for his\her employees every month during which he/she pays salaries.

The NSSF Act also provides for voluntary membership for employers with less than 5 employees.

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NSSF collects members' contributions and invests them judiciously, and pays commensurate benefits to qualifying members. The money collected is maintained on individual member accounts, invested and earns an annual interest depending on our return on investments.

NSSF's Investment Policy provides for clear guidelines on investments. The Board and Management are mandated by the NSSF Act to invest the money on behalf of the NSSF members. Currently, NSSF has various investment interests in real estate, equities, and fixed income. The benefit for the member is that the member is assured of secure retirement.

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NSSF administers and pays qualified contributing persons the following benefits;
Exempted Employment
Emigration Grant

…[read more]

Contact info

  • Plot 1 Pilkington Road,
    Workers House, 14th Floor

  • P.O Box 7140, Kampala, Uganda
  • Email: customerservice@nssfug.org
  • Phone: +256 313-331-755
  • Toll free: 0800 286 773
  • Website: www.nssfug.org

Let's keep in touch

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COVID-19 Frequently Asked Questions



  1. What is Amnesty to Employers?

It is a measure introduced by the Fund to support businesses or Employers facing economic distress as result of the COVID-19 pandemic and subsequent lockdown.

The measure involves allowing Employers to reschedule their NSSF contributions for the next three months without accumulating a penalty.

  1. What is the rationale for granting the Amnesty?

It is in support of the Government of Uganda’s interventions to combat the effect of COVID-19 pandemic on businesses in the private sector.

As a Fund, we are also mindful of the need to support distressed businesses overcome the challenges of covid-19 and stay in business.

We are also aware that some Employers are grappling with inadequate cash flows, stemming from limited consumer demand and disruptions in supply value chains.

  1. Who is eligible to benefit from the Amnesty?

It applies to only Employers facing economic distress and unable to remit NSSF contributions by 15th of every month in the next three months (April – June 2020).

The most directly affected Employers majorly fall in the following sectors:

  1. Recreation, Accommodation and Food services
  2. Education
  • Trade
  1. Transport, Storage, Real Estate & Construction
  2. Human Health & Social Work
  3. Manufacturing & Mining
  • Agriculture, Forestry & Fishing
  • Importers and Exporters of perishables
  1. Does Amnesty mean a cancellation of contributions for the next 3 months?

No. It is not a cancellation/total waiver of contribution remittances.

It is a relief to allow distressed employers reschedule payment of NSSF contributions in respect of the 3 months of April, May and June 2020 without being penalised.

The contributions for the affected months will therefore remain outstanding and payable by the employers although without penalty and through a convenient payment plan.

  1. How will the Fund ascertain whether an Employer’s business has been affected by the COVID-19 or not?

In their application, the Employers will demonstrate how the COVID-19 pandemic has affected their business.

Once the Fund is satisfied with the Employer’s submission, they will agree a payment schedule with the Fund, after which they will sign a Deed of Settlement.

This is because employers still have an obligation to pay Social Security contributions for their employees. 

  1. If an employer, how do I apply for the Amnesty?

An Employer who wants to benefit from the Amnesty should apply to the Fund through an e-mail amnesty@nssfug.org. Only applications through the official given e-mail will be considered.

  1. What happens after I have submitted my application?

The Compliance section will review the applications and might seek further documents in determining how the applicants were affected. Successful applicants will be granted a formal amnesty by the MD.

  1. Can I apply for Amnesty for arrears accumulated before outbreak of COVID-19?

No. The Amnesty doesn’t apply to employers with audited arrears and signed Deeds of Settlement whose payment dates fall within the Amnesty window.

Although we know that the effects of D-19 will likely affect such existing payment plans, these will be handled separately on case by case. This is because the payment plans are subject to agreements between Employers and the Fund that have specific terms, such as payment of penalties.

Companies against which the Fund had commenced legal proceedings before courts of law will follow the established procedures.

  1. In case I need more clarification, who do I contact?

Employers who require more information should contact the following;