• NSSF E-Channels


Welcome to the NSSF E-statement feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.

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Welcome to the NSSF pre-registration feature. Please note that only non-registered members are to use this feature.

»Employee pre-registration »Employer pre-registration

Employee pre-registration

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Employer pre-registration

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Customer query

Welcome to the NSSF customer query feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.

»Statement update »General Feedback »Report Fraud
»Report a defaulting employer »Benefits follow up

Statement update

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Friends with Benefits Season 2 Entry form


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General Feedback

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Report Fraud

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Report a defaulting employer

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Benefits follow up

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The NSSF covers all employers who have 5 or more employees between 16 and 55 years of age, with the exception of employees under the Government Pensions Act. The NSSF Act requires a registered employer is required to pay contributions to the Fund for his\her employees every month during which he/she pays salaries.

The NSSF Act also provides for voluntary membership for employers with less than 5 employees.

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NSSF collects members' contributions and invests them judiciously, and pays commensurate benefits to qualifying members. The money collected is maintained on individual member accounts, invested and earns an annual interest depending on our return on investments.

NSSF's Investment Policy provides for clear guidelines on investments. The Board and Management are mandated by the NSSF Act to invest the money on behalf of the NSSF members. Currently, NSSF has various investment interests in real estate, equities, and fixed income. The benefit for the member is that the member is assured of secure retirement.

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NSSF administers and pays qualified contributing persons the following benefits;
Exempted Employment
Emigration Grant

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Contact info

  • Plot 1 Pilkington Road,
    Workers House, 14th Floor

  • P.O Box 7140, Kampala, Uganda
  • Email: customerservice@nssfug.org
  • Phone: +256 313-331-755
  • Toll free: 0800 286 773
  • Website: www.nssfug.org

Let's keep in touch

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Ugandans working abroad can now save through the NSSF Diaspora Connect

  1. What is NSSF Diaspora Connect?


The NSSF Diaspora Connect is a safe and convenient collections’ channel through which NSSF Voluntary Members living abroad can seamlessly remit their social security contributions direct to their NSSF accounts from anywhere in the world at any time and save for their retirement.


It also enables Ugandans living abroad who previously contributed to NSSF to register and re-activate their accounts by enrolling under the NSSF Voluntary Membership Plan.


Members living abroad use their internationally accepted cards like VISA, Mastercard or American Express to make payments for their NSSF savings.


NSSF Diaspora Connect is available for Ugandans who had an NSSF account before leaving the country.



2. Who is eligible?

Ugandans living abroad who are registered with NSSF and would like to resume saving for their retirement can use this solution.


Most of the Ugandans living abroad do not have any form of retirement savings plan. This is because most do not have permanent residence in their host countries and therefore cannot be enrolled on the country’s retirement schemes.


 and there is less investment back home due to lack of trust in relatives and acquaintances.


NSSF’s Voluntary membership plan can accommodate contributions from Ugandans living in the diaspora especially those that had registered with NSSF prior to exiting the country.



  1. Major features

Some of NSSF Diaspora Connect major features include;


a) Enables Ugandans in the diaspora to reactivate their accounts as voluntary members, and save for their retirement.


b) Enrolls diaspora persons with an NSSF number online


c) 24/7 service up time for all Time Zones.


d) Foreign currency contributions are exchanged (at pre-disclosed rate) and received by NSSF in Uganda shillings.


e) Access to a Relationship Manager


f) 3% charge on transaction amount.



3. What are the benefits?

  • It is an avenue through which Ugandans living abroad can ensure income security through regular contributions/remittances, especially for those or a member living abroad and planning to return to Uganda upon retirement. 


  • Contributions can be made in any foreign currency, anywhere in the world at any time. Because NSSF accepts contributions in the local currency (Uganda Shillings), the local bank shall convert the customer’s contributions into Uganda Shillings at an exchange rate communicated to the customer before the payment is initiated.


  • The collecting Bank shall then proceed to post and report contributions to NSSF in local currency (UGX).


  • It provides flexibility to members because they can contribute anytime, anywhere


  • Members can remit their savings as many times as they desire



4. How does it work – Step Process for NSSF Diaspora Connect


Enrolled members can access NSSF Diaspora Connect using these 7 easy steps;


i) Click “The NSSF Diaspora connect” on the NSSF website (https://nssfug.org/diaspora)


ii) Choose “Make Contributions”; select either Individual or Employer upon redirection on DPO online payment page.


iii) Enter NSSF number for individual or TRN for employer and proceed to enter card details.


iv) Direct Pay Online notifies customer on successful transaction.


v) Customer receives confirmation Email/SMS from NSSF in T+3 days.




i) Log on to “Employment Portal on NSSF website (https://nssfug.org)


ii) Chose contributor type: either Individual or Employer.


iii) Enter amount as Individual or upload schedule as Employer and choose Direct Pay Online.


iv) Select “Pay Now”


v) Payment redirected to Direct Pay Online page for card detail entry


vi) Direct Pay Online notifies customer on successful transaction


vii) Customer receives confirmation Email/SMS from NSSF in T+3 days.



5. When can I access my savings?

The main benefit of the Diaspora Connect is to save and enable one to have income security at retirement.


Although most of the people receiving Social Security collect retirement benefits, many others get Social Security because they are; disabled or, have dependents to cater for in the event of their untimely passing.


Depending on the circumstances, qualified contributing members on NSSF Diaspora Connect are able to receive the following benefits;


  • Age Benefit

This is paid to members who have reached the retirement age of 55. Age benefit can also be claimed on attaining the age of 50, provided the claimant has retired from employment


  • Survivors Benefit

This is paid to the immediate surviving family (spouse and children) of the deceased member. In case the member did not have a spouse or children, the benefit is paid to parents if they solely depended upon the deceased member.


  • Invalidity Benefit

This is paid to members who can no longer be gainfully employed because of physical or mental incapacitation.


  • Withdrawal Benefit


This is paid to a member if he or she attains the age of fifty years; and if he or she has not been employed under a contract of service for a period of one year immediately preceding his or her claim



6. Are there any more social security benefits that will be offered in future?


The Fund plans to introduce the following benefits/products in the near future

  1. Housing Benefit


  1. Unemployment Benefit


  1. Medical Benefit


  1. Education Benefit