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e-statement

Welcome to the NSSF E-statement feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.



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Pre-registration

Welcome to the NSSF pre-registration feature. Please note that only non-registered members are to use this feature.



»Employee pre-registration »Employer pre-registration

Employee pre-registration

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Employer pre-registration

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Customer query

Welcome to the NSSF customer query feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.



»Statement update »General Feedback »Report Fraud
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Statement update

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Friends with Benefits Season 2 Entry form



YOUR STORY


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General Feedback

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Report Fraud

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Report a defaulting employer

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Benefits follow up

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Contributions

The NSSF covers all employers who have 5 or more employees between 16 and 55 years of age, with the exception of employees under the Government Pensions Act. The NSSF Act requires a registered employer is required to pay contributions to the Fund for his\her employees every month during which he/she pays salaries.

The NSSF Act also provides for voluntary membership for employers with less than 5 employees.

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Investment

NSSF collects members' contributions and invests them judiciously, and pays commensurate benefits to qualifying members. The money collected is maintained on individual member accounts, invested and earns an annual interest depending on our return on investments.

NSSF's Investment Policy provides for clear guidelines on investments. The Board and Management are mandated by the NSSF Act to invest the money on behalf of the NSSF members. Currently, NSSF has various investment interests in real estate, equities, and fixed income. The benefit for the member is that the member is assured of secure retirement.

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Benefits

NSSF administers and pays qualified contributing persons the following benefits;
Age
Invalidity
Survivors
Withdrawal
Exempted Employment
Emigration Grant

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Contact info

  • Plot 1 Pilkington Road,
    Workers House, 14th Floor

  • P.O Box 7140, Kampala, Uganda
  • Email: customerservice@nssfug.org
  • Phone: +256 313-331-755
  • Toll free: 0800 286 773
  • Website: www.nssfug.org

Let's keep in touch

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NSSF partners with PayWay to ease social security contributions

KAMPALA June 18, 2018: - The National Social Security Fund (NSSF) has today announced a partnership with PayWay Uganda that will expand its social security contributions channels and enhance the contributions process efficiency.

 

PayWay Uganda is a global payment processing company, delivering its services through kiosks and a relatively wide agent network across the country.

 

According to the NSSF Head of Marketing and Communications, Barbra Arimi, the development is part of the Fund’s strategy to improve business processes especially in the area of contributions, by providing alternative, secure and convenient payment platforms for its members.

 

“For contributions payments, this platform can be used by both voluntary contributors under the NSSF Voluntary Contributions Plan as well as employers who remit less than shs4million in social security contributions per month,” Arimi said. 

 

To make the payments, the process starts on the NSSF E-collections portal (a web based channel) where the employer uploads a schedule of the employees being contributed for with respective amounts. They then proceed to the PayWay booth, where they will select “NSSF”, input the Transaction Reference Number that he will have been obtained from the e-collections portal and follow prompts to complete the transaction.

 

For individual payments, one only needs to input their NSSF number at the Payway booth and follow prompts to complete the transaction.

 

A receipt will be printed for the customer to complete the transaction and they will also receive an SMS from NSSF to their registered mobile phone with the Fund confirming receipt of their payment. Members’ accounts will be updated within 24 hours. 

 

Lona Kamugisha, the PayWay Head of Commercial and Marketing said the integration of NSSF services on the PayWay platform will help NSSF Members access their services even beyond normal business hours through their 80 self-service kiosks at major outlets and at over 2500 agents countrywide,

 

What is NSSF PayWay Service?

  • PayWay is a payment processing company, delivering its services through kiosks and Point of Sale terminals deployed across a wide agent network countrywide.

 

  • PayWay has over 80 self-service kiosks and over 2,500 retailer points countrywide; NSSF members can make payments conveniently.

 

  • NSSF PayWay is a new, alternative payment platform through which NSSF Voluntary members and employers remitting contributions of up to Ushs4,000,000 can conveniently pay their monthly NSSF contributions.

 

Features of NSSF PayWay Service

  • Remittances can be made on a daily, weekly or monthly basis
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  • Employers must first obtain Transactional Reference Numbers (TRN) from the NSSF E-Collections Platform.
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  • No additional registration required for Members who have already registered on NSSF E-collections platform
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  • Aggregated service with validation of member details before accepting contribution
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  • Upload of contributions to member’s account within 24 hrs and daily reconciliation

 

NSSF PayWay service targets the following;

  • NSSF Voluntary contributors namely;
  • Voluntary Employers:  Voluntary proprietors of enterprises employing less than 5 workers

 

  • Voluntary Individuals: Former NSSF members, whom we paid their respective benefits, but are still able and willing to save with the Fund.

 

  • Employers paying contributions less than UGX 4 million

 

Benefits of the service to members

  • It is simple and convenient

 

  • Secure, alternative payment channel

 

  • Immediate notification of payment receipt via SMS

 

Cost to the user

  • Minimum UGX300 and maximum UGX36,000 depending on amounts of contributions.

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