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e-statement

Welcome to the NSSF E-statement feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.



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e-statement login

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Pre-registration

Welcome to the NSSF pre-registration feature. Please note that only non-registered members are to use this feature.



»Employee pre-registration »Employer pre-registration

Employee pre-registration

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Single: Married:

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Employer pre-registration

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Customer query

Welcome to the NSSF customer query feature. In our continued effort to serve NSSF members better, we have enhanced the e-statement feature to make it more user-friendly, quicker and easier and to access your e-statement online.



»Statement update »General Feedback »Report Fraud
»Report a defaulting employer »Benefits follow up

Statement update

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General Feedback

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Report Fraud

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Report a defaulting employer

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Benefits follow up

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Contributions

The NSSF covers all employers who have 5 or more employees between 16 and 55 years of age, with the exception of employees under the Government Pensions Act. The NSSF Act requires a registered employer is required to pay contributions to the Fund for his\her employees every month during which he/she pays salaries.

The NSSF Act also provides for voluntary membership for employers with less than 5 employees.

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Investment

NSSF collects members' contributions and invests them judiciously, and pays commensurate benefits to qualifying members. The money collected is maintained on individual member accounts, invested and earns an annual interest depending on our return on investments.

NSSF's Investment Policy provides for clear guidelines on investments. The Board and Management are mandated by the NSSF Act to invest the money on behalf of the NSSF members. Currently, NSSF has various investment interests in real estate, equities, and fixed income. The benefit for the member is that the member is assured of secure retirement.

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Benefits

NSSF administers and pays qualified contributing persons the following benefits;
Age
Invalidity
Survivors
Withdrawal
Exempted Employment
Emigration Grant

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Contact info

  • Plot 1 Pilkington Road,
    Workers House, 14th Floor

  • P.O Box 7140, Kampala, Uganda
  • Email: customerservice@nssfug.org
  • Phone: +256 417 331755
  • Toll free: 0800 286 773
  • Website: www.nssfug.org

Let's keep in touch

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FAQ's

FREQUENTLY ASKED QUESTIONS

  1. How can I acquire my statement of account?
  2. What are the obligations of an Employer under the NSSF Act?
  3. How does a qualifying Employer register?
  4. How does NSSF handle employers who don't remit or under declare contributions?
  5. What are the qualifying conditions for benefits?
  6. How do I get my benefits from NSSF?
  7. Is there any other way through which a member may get his/her money?
  8. What causes delays in the payment of benefits?
  9. Why doesn't NSSF increase the range of benefits and reduce the age for withdrawing benefits?
  10. How can a member access loans from NSSF?
  11. How do I update/ change my NSSF registration details?
  12. What is Voluntary Contribution? At what age should someone who voluntarily contributes stop contributing?
  13. Do I get a new card if I change my place of employment?
  14. Can I remain an NSSF member even if I lose my job?
  15. How do I contact the NSSF?
  16. How can I find out about career and other opportunities at NSSF?

How do I acquire an accurate statement of accounts from NSSF?

(i) You must be a fully registered contributor with the correct personal information filled on your Registration Card.
(ii) Your employer must be remitting contributions on your behalf to NSSF every month and must be up to date in terms of remittance with no missing periods.
(iii) Your employer's records must be up to date with all employees having secured social security numbers.
(iv) You should ensure that if you have more than once account number, these are all amalgamated to give you one account number detailing all past contributions.

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Every member is entitled to his/her statement of account annually. Statements are channeled through employers
or can be got from any NSSF office countrywide.
What are the Obligationsof an Employer under the NSSF Act?
To register the organization with the National Social Security Fund when the employer has five or more employees.
*Employers with less than five employees however have an option of registering with NSSF voluntarily if they are interested in contributing for their employees.

To register all his employees between the age of 16 and 55 years as members of the National Social Security Fund.

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How does a qualifying Employer Register?
A qualifying employer registers by filling the National Social Security Employer Registration Form at any of our offices countrywide.
After the completion of this form, the Managing Director issues him a Certificate of Registration known as SF.2.
*It is the duty of the registered employer to register his qualifying employees by ensuring that each one of them fills the National Social Security Fund membership registration form known as SF.3/4 card.

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How does NSSF handle employers who don't remit or under declare contributions?

  • The Fund had constituted a fully fledged section in Operations Department to reduce and manage defaulting.The standard procedure now ends with prosecution of defaulters.
  • The new structure provides for Compliance audit teams that will ensure that all defaulters will be brought to book.
  • Arising out of this systematic approach, the Fund has recovered UGX 32.7billion from various defaulters.
  • NSSF has entered into an arrangement with URA to access URA data on PAYE, which is eliminating under-declaring of number of employees and their salaries
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What are the qualifying conditionsfor benefits?
(i) Old Age Benefit:
Paid to all contributing members who have reached the retirement age of 55 whether they are still in employment or not. It can also be paid to members on attaining the age of 50 years, if they have been out of employment for a year.
(ii) Invalidity Benefit:
Paid to a member who has lost his/her earning capacity due to physical or mental incapacity, as verified by the NSSF Doctor.
Qualifying condition
Claimant must produce certified medical documents from a qualified Medical Doctor to prove that he/she has lost the earning capacity as a result of the illness.

(iii) Survivors Benefit:
Paid to the relatives (Spouse, children or dependent parents) of the deceased member who had been contributing to the Fund.
Qualifying Conditions
At the time of Death;
That the contributing person has left behind a widow/widower
He/ she has left children under 18 years or 21 years who are engaged in full time education; and
Having no surviving spouse or children has dependent parents.
iv) Emigration Grant:
Paid to contributing members who have been working within the country and are leaving Uganda permanently. It covers both Ugandans and non-Ugandans who have been contributing to the Fund.
Proof that one is leaving the country permanently must be shown for one to qualify

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(v) Withdrawal Benefit/ Exempted Employment:

Paid to contributing members who join employment categories that are excepted i.e. have their own social protection schemes that are recognised under the existing law and are exempted from contributing to NSSF; e.g. the Police, Army, Prisons, Civil Service and Government Teaching service employees or members of any scheme who have received exemption from the Ministry in charge of Social Security.

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How do I get my benefits from NSSF?
You must have attained the qualifying conditions. 
(ii) You must fill in the correct forms for the correct benefit once you attain the qualifying conditions.
(iii) You must state the payment centre (NSSF office or bank) nearest and most convenient to you regardless of where you are going to settle after leaving employment.
(iv) You must ensure that the information you give on the benefit form is the correct one. It MUST tally with information you gave on the original registration card (Master Card).
(v) You must ensure that at the time of registration your age is not either overstated or understated. This should in turn tally with the date of birth at the time of filling the benefit forms.
(vi) The benefit forms must be supported with correct/authentic documents depending on the benefit one qualifies for. Any falsification of documents will lead to rejection of the benefit form and may lead to prosecution under the NSSF Act.
(vi) For example, some of the required documents are: -
a) Letter from your employer
b) Letter from LC authority
c) Copy of birth certificate
d) In case of Invalidity Benefit, medical treatment forms and/or a report from a recognised doctor stating the extent of the condition of invalidity.
e) Letter from relevant embassy in case of Emigration Grant and support your claim.

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Is there any other way through which a member may get his/her money?
A member MUST satisfy the above laid down qualifying conditions in order to access their benefits
What are some of the causes of delays in payments of benefits?

  • Never understate or overstate your date of birth at the time of registration for you will most likely forget this when you finally qualify and you may fill in your correct age, which definitely will not tally with the original date of birth.
  • In some cases employers make deductions without making remittances thus leading to unexplained gaps in schedules. You must ensure that your employer sends your contributions to NSSF every month.
  • Some members never bother to secure NSSF numbers and in cases of loss never bother to report this in order to secure duplicates.
  • In the case of death, identification of all the spouses and children of the deceased may take a while mainly because of the polygamous families of some of our members and the lack of information by the surviving spouses that may be due to illiteracy and ignorance.
  • There are cases of double or triple registration whereby due to loss of cards, change of names or for some change of employment, members have registered more than once. At the time of benefit payment many of our members only declare the most recent account number. This often raises questions for the unexplained gaps ending into delays in the payment of benefits.
  • Falsification of supporting documents attached to the benefits claim form often leads to investigation and rejections.
  • At times members do not indicate where they would like to be paid from or in cases where they do, they change their minds without informing NSSF. This results in benefit cheques being sent to the offices/areas indicated in the card, hence causing delays as it may become difficult to trace the claimant.
  • Multiple verification required for some claims.
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Why doesn't NSSF increase the range of benefits and reduce the age for withdrawing benefits?

  • The NSSF Act limits the benefits NSSF can currently offer.
  • However, NSSF generated proposals to introduce new benefits/ products such as:
  • Maternity benefit
  • Health/ Medical Insurance benefit
  • Unemployment benefit
  • Funeral Expenses Benefit
  • Personal Member Development benefit
  • HIV/ AIDS related product/benefit
  • It is NSSF's considered view that there is no need to revise the age from 55 years. Best practice indicates that pensionable/ retirement age remains at 55. For example, Kenya and Rwanda have it at 55 whereas Tanzania is 60.
  • Procurement of external consultants to carry out research and consultations to help NSSF prepare recommendations for consideration by the minister for the amendment of the NSSF Act has commenced.
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As a contributing member of NSSF can I access a loan from the Fund?
NSSF doesn't give out Loans directly to members. However NSSF has invested in equities in different banks where members can access loans.

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Note: A member's savings with NSSF cannot be used as collateral when applying for a loan.

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How do I update/ change my NSSF registration details?

There is a provision for a member to update some of the registration details.These include including or removing a spouse, adding a child and change of names. However, a member will not be allowed to change their registered date of birth.

The member must fill in a member detail update form at any of our offices with the changes and affix their finger print. For change of names, one must provide legal evidence of the same.

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What is Voluntary Contribution? At what age should someone who voluntarily contributes stop contributing?

Voluntary contribution is when an employer with less than 5 employees (which is the number for mandatory contributions) or an individual in private business registers with NSSF and remits monthly contributions.

All NSSF Exit conditions for claiming benefits apply to all voluntary members/contributors. Specifically that the NSSF Member's savings can only be withdrawn if the member qualifies for any of the benefits as stipulated in the NSSF Act. All conditions apply to voluntary savers

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Do I get a new card if I change my place of employment?
A member who changes employment should maintain the same social security number. There is no need for a new card as all contributions from the different employers will be posted on the same account.

Can I remain an NSSF member even if I lose my job?
One ceases to be an NSSF member when they qualify for any of the benefits, withdraw their money and have no more contributions coming in to their account. If a member stops contributing, their account remains open and qualify for annual interest until they withdraw their money.

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How do I contact the NSSF?
NSSF has 24 offices countrywide. You can send us an email or visit any of our offices.
(Click here for our branch directory)

How can I find out about career and other opportunities at NSSF?
All job opportunities are advertised in the print media posted on our website. (Opportunities)

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